Employers urged to better understand training needs of Gen Z workers

TRUMBULL, CT — May 5, 2021 — Young workers are facing a career crisis. After a year of remote working, employers are struggling to identify their training and development needs. Questionmark, the online assessment provider, is encouraging employers to check what support those at the beginning of their careers need to thrive.

The pandemic has led to employers finding new ways to manage the workforce. Productivity has generally remained high and online training has made it possible to upskill teams at a distance. As a result, many employers will continue to enable staff to work from home for much of the working week.

Nevertheless, some team members are struggling. Gen Z employees, those born after 1997, are the most likely to be among them. They feel less excited about work than their older counterparts and struggle to bring ideas to the table, according to research by Microsoft.[1] Employers have also noted problems with ensuring that those newer to their career have the training and support they need.[2]

Lars Pedersen, CEO of Questionmark, said: “A great many development needs of younger workers were traditionally provided for organically. Senior co-workers would observe team members at work and notice where they were struggling. They then ensured they got support and guidance. Younger workers also had more opportunities to watch their experienced counterparts in action.

“To ensure younger workers get the support they need, employers must now make more effort to understand what they need. By measuring their skill development through online assessments, they can get a clear read on where extra support is required.”

Measuring the skills of younger workers can help employers pinpoint their development needs. Online staff skills tests can:

  • Highlight which development areas are common across teams
  • Identify individual training needs
  • Measure the effectiveness of training by testing workers during and after the program

About Questionmark

Questionmark unlocks performance through reliable and secure online assessments.

Questionmark provides a secure enterprise-grade assessment platform and professional services to leading organizations around the world, delivered with care and unequalled expertise. Its full-service online assessment tool and professional services help customers to improve their performance and meet their compliance requirements. Questionmark enables organizations to unlock their potential by delivering assessments which are valid, reliable, fair and defensible.

Questionmark offers secure powerful integration with other LMS, LRS and proctoring services making it easy to bring everything together in one place. Questionmark’s cloud-based assessment management platform offers rapid deployment, scalability for high-volume test delivery, 24/7 support, and the peace-of-mind of secure, audited U.S., Australian and European-based data centers.

[1] https://www.microsoft.com/en-us/worklab/work-trend-index/hybrid-work

[2] https://www.ft.com/content/d7c8ce81-8e81-4d67-8104-4f6b3174958a