Questionmark Retail Customer Care by TestGenius®

Questionmark Retail Customer Care by TestGenius®

Questionmark Retail Customer Care by TestGenius® provides a ready-made assessment to test whether retail job candidates have the skills they need to deliver excellent customer care.

It is available globally.

Helping retailers deliver great service

From Covid-19 to changing customer habits, traditional retailers face an existential threat. If they want to hold their own against the rise of online shopping, they need to make sure their customer-facing employees can deliver great customer service.

But retail job candidates come from a wide range of backgrounds with different strengths and weaknesses and often without previous retail experience. This can make it hard for retailers to know how has the right skills and who doesn’t.

Our test helps retailers ensure they can objectively assess all candidates and be sure they hire those who will deliver excellent customer care.

Helping increase sales and save time and money

Make informed decisions

The test can help retailers get the accurate and reliable information they need to make informed hiring decisions for customer-facing roles

Save time and money

By reducing the number of interviews needed, the test enables retailers to save time and money

Improve customer satisfaction and sales

By recruiting the right people with the right skills, the test helps retailers to improve employee retention and increase customer satisfaction and sales

Meet Covid-19 requirements

The test helps retailers meet Covid-19 restrictions by enabling them to conduct at least one stage of recruitment remotely

Core characteristics

Real-life setting

By using video-based questions, the test mimics difficult real-life situations and more accurately measures a candidate’s performance compared to a text-only test

Unlimited number of test-takers

When used in combination with the Questionmark platform, retailers can assess an unlimited number of test-takers, wherever they are based

Relevant feedback

The assessment provides feedback on what people get wrong, helping retailers to make informed decisions about who they hire

Integrated into the platform

For existing customers, the test will run on the repository in their Questionmark platform

Easy to use

For new customers, we will create a Questionmark area that contains the test and we will provide assistance to use the test

Reporting (screenshots)

Test Analysis
Test Analysis Histogram
Coaching Report

For more information, please download the assessment blueprint or contact

Get a Questionmark demo at a time that works for you.