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Posted by John Kleeman
I’m pleased to let you know we have just opened a European data center for our Questionmark OnDemand service, a scalable, flexible assessment SaaS solution with available 24/7 support. The new data center gives European Questionmark OnDemand customers a highly secure place to keep their assessment data within the European Union.
Basic protections include:

  • Physical security with 24/7 guards and CCTV
  • Fire suppression with 24×7 environmental monitoring
  • N+1 redundant heating / air conditioning system
  • Power feeds from multiple providers, battery UPSs and on-site generators
  • Diverse and scalable Internet connections to multiple carriers

But being an assessment company, certification is also very important for us, as is adherence to appropriate security standards for our customers throughout the world.
In the US, most data centers are certified to a standard called SSAE 16. This standard (which used to be called SAS 70) is controlled by the AICPA – American Institute of Certified Public Accountants – and looking at a data center’s SSAE 16 report is a useful way of checking its security and standards.
But in Europe, SSAE 16 is little used; instead reputable data centers are usually certified to an ISO (International Standards Organization) standard, ISO 27001. ISO 27001 is an information security standard which requires you to assess risks and then set up controls to meet them. Like SSAE 16, ISO 27001 is certified by an independent auditor. Questionmark’s new European data center is not only ISO 27001 certified, but also certified to another important ISO standard, ISO 9001. ISO 9001 is a quality management standard and shows that an organization has strong quality processes in place.
It’s wonderful to have the European data center providing robust and scalable assessment delivery together with the highest levels of security and data protection. We thought of breaking a bottle of top-quality Champagne on the computers, but figured it might be safer to cut some ribbon! In the picture below, you can see me and our VP of Sales Che Osborne cutting the ribbon to formally open the data center.

Click here for more information on Questionmark OnDemand.