Our Leadership

Our leadership team

Neil McGough, EVP & General Manager

Neil joined Questionmark as General Manager in 2021, after the company was acquired by Learnosity.

Before joining Questionmark, Neil spent the last seven years in Learnosity, overseeing the inception and growth of its Developer Support, Sales Engineering, and Customer Success teams. He began his career in the Telecommunications industry.

Neil specialises in combining a strong revenue and customer retention focus with deep product and market knowledge in the education & learning technology space. 

John Kleeman, EVP of Learnosity and Questionmark, Founder of Questionmark

John Kleeman is EVP Industry Relations and Business Development at Learnosity, the assessment technology company. He is the Founder of Questionmark and a director of the ATP (Association of Test Publishers) and was ATP 2021 Chairperson.

John has a first-class degree from Trinity College, Cambridge, and is a Chartered Engineer and a Certified Information Privacy Professional/Europe. John wrote the first version of the Questionmark assessment software system and founded Questionmark in 1988 to market, develop and support it. He has been heavily involved in assessment technology for over 30 years and following Learnosity’s acquisition of Questionmark has joined the Learnosity executive team. John was on the original team that created the IMS Global Learning Consortium QTI specification and has worked on standards initiatives with ADL, AICC, ATP, BSI, ISO and others. He regularly speaks and writes on assessment, privacy and technology.

Jennifer Johnson, SVP & Chief Customer Officer

Jen joined Questionmark in 2018 and leads the Americas business development and account management teams.

Jen specialises in building and upskilling a high-performing, customer-focused team that meets and exceeds targets. An accomplished senior sales executive with a 16-year track record delivering revenue and profit gains within highly competitive U.S. and global markets, Jen previously served as Vice President, Global Sales, for Trivantis.

Joe Udwin, SVP & Chief Technology Officer

As CTO, Joe leads the Product Development department. He joined Questionmark in 2009 and was pivotal in their adoption of SCRUM and the Agile Security Development Lifecycle. An advocate of continuous improvement, he is always looking for new ways to foster innovation and increase the quality and productivity of the full development lifecycle.

Joe has a passion for architecting secure and scalable enterprise software but ultimately he enjoys finding innovative solutions to difficult problems.

Prior to Questionmark: Joe read Physics at The University of Manchester, incorporated his first consumer facing tech company at the age of 21 and built some of the first Facebook applications for a number of SMBs.

Angela O’Leary, SVP of International Sales

Angela is responsible for generating new business and growing current customers.  She leads a team of business development managers, and account managers across the UK, EU and international markets. 

She has worked in the assessment industry for 20 years, joining Questionmark in November 2000.  Angela has held various roles, including UK Academic Sales Manager and UK Customer Care Manager.  She is driven to deliver excellent customer service.

Steve Lay, SVP of Product

Steve is an expert on scalable, computerised assessment and integration between systems, and has ensured that the million of assessments delivered by Questionmark are robust and scalable.

Before joining Questionmark, Steve worked at the University of Cambridge’s Centre for Applied Research into Educational Technologies (CARET) in England. Prior to that he was part of a new technologies team at Cambridge Assessment, known in the United Kingdom as the OCR exam board and outside the UK as the University of Cambridge International Examinations board, or Cambridge ESOL, a leading provider of tests of English for speakers of other languages. Early in his career, Steve worked in the University of Cambridge Department of Applied Maths and Theoretical Physics on projects ranging from the development of a Digital Desk to the production of multimedia course materials and other teaching support software.

Steve was chair of the Question and Test Interoperability specification project team (QTI) from 2003-2008. He is also active in the IMS and other e-learning standards groups.

Simon Wells, SVP of Operations

Simon joined the Questionmark in 2008 as a support technician.  He is now part of the senior management team and manages the crews who maintain our systems and services.

Simon moved from the UK to the USA in 2001 and brought with him several years of retail management experience.  He has a lifelong passion for technology which he utilises in the day-to-day management of his globally based teams in in England, Germany and North America.  Simon enjoys working with our diverse group of teams who provide our customers with around-the-clock service and support.

Howard Eisenberg, SVP of Professional Services

Howard brings extensive hands-on experience in the design, development, and administration of online assessments in the contexts of professional certification, employee learning and development, and in higher education. He oversees a team of technical and functional consultants who implement Questionmark for customers, ensuring they get the most value out of what the software offers.

Howard holds a Master of Arts degree from New York University in Educational Communication and Technology and a Bachelor of Science degree from the University of Wisconsin-Madison.

Prior to joining Questionmark in 2004, Howard was an Associate Director with LeBow College of Business M.B.A online programme at Drexel University and the Instructional Design Manager at Strategic Management Group in Philadelphia.

Kaitlyn Lardin, VP of People and Culture (US & EU)

Kaitlyn is responsible for all HR functions including recruitment, employee benefits, HR administration, employee relations and performance management in the US, UK, Canada and Europe.

Kaitlyn is a former technical recruiter.  She holds a master’s degree in Industrial/Organisation Psychology from the University of New Haven.

Sarah Gaffney, VP of Marketing

Sarah joined Questionmark in January 2022 and leads the marketing department. She is an expert in developing education technology brands, and working with marketing teams to design and execute compelling storytelling campaigns.

Sarah holds a Masters degree in English Literature from Queen Mary, University of London and an undergraduate degree from Southampton University.